Toodles Subscription Terms

DRAFT - not legal advice - review before publishing

Last updated: 16 October 2026 (DRAFT)

Square brackets mark details still to be confirmed before publication.

1. About these terms

These Subscription Terms apply to paid plans for Toodles Premium. They are part of our Terms of Use, which you should read with them. Subscriptions are offered by ExHale Labs (ABN 84 525 889 101).

2. Plans

  • Free. No payment. Includes the 3-session baseline check, the departure-cue drill, Monitor mode and your dog profile.
  • Premium. Unlocks the full adaptive plan and the other features listed in the Terms of Use, section 8. Premium is one entitlement, so one purchase unlocks all of it.
  • Plans (where offered): an Annual plan, which renews every year; a 3-month plan, which renews every three months; a Monthly plan, which renews every month; and a Lifetime plan, which is a one-time purchase (see section 15).
  • Offers: an exit offer and a win-back offer may show a discounted Annual plan. These are described in sections 5 and 11.

The price and billing period of each plan are shown before you buy.

3. Where you buy

  • App Store and Google Play. Purchases made in the app are billed by Apple or Google under their terms.
  • toodles.dog. Purchases made on the website are billed by our web payment provider.
  • One account. Your Toodles account is the same across the app and the website, so a purchase made on one unlocks Premium on the other.
  • Where website purchases are available. Website checkout is currently available to customers in the United States and Australia. In other countries, buy through the App Store or Google Play. We may change where website checkout is available.

4. Prices and taxes

  • Prices are shown in the currency displayed before you buy. App Store and Google Play prices are set by the store in your local currency.
  • Australian website prices include GST.
  • The App Store and Google Play collect any applicable tax in your country, and the price shown includes it where the store requires.
  • Any other taxes or charges that apply are shown before you pay.

5. Free trials and introductory offers

  • Free trial. The Annual plan may include a 7-day free trial for new subscribers. The paywall shows whether a trial is available before you buy. Trials are available once per person, as the store or our system determines.
  • Trial conversion. At the end of a free trial, your subscription starts and renews at the regular price, unless you cancel at least 24 hours before the trial ends.
  • Trial reminder. We will send you a reminder about 2 days before a trial converts to a paid subscription.
  • Introductory offers. Some offers, such as a discounted first year of the Annual plan, apply to the first year only. After that, the regular renewal price applies. The offer's terms are shown before you buy.

6. Automatic renewal

  • Subscriptions renew automatically at the end of each billing period, at the price in effect at renewal, unless you cancel before then.
  • To avoid the next charge, cancel at least 24 hours before the end of your current period or your free trial.
  • App Store and Google Play charge your store account. Website purchases are charged to the payment method you gave us.
  • By subscribing, you authorise these renewal charges until you cancel.

7. How to cancel

  • App Store purchases: cancel in your Apple account subscription settings.
  • Google Play purchases: cancel in the Google Play app under Subscriptions.
  • Website purchases: cancel in your account area at toodles.dog/account.

Cancelling stops future renewals. You keep Premium until the end of the period you have already paid for. Cancelling does not, by itself, give you a refund. Refunds are covered in sections 8, 9 and 10.

Deleting your Toodles account does not cancel a store subscription. Cancel it in your store account first. For a web subscription, cancel it in your account area before you delete your account.

8. Refunds for App Store and Google Play purchases

Apple and Google handle refunds for purchases made through the App Store and Google Play, under their own policies. We cannot issue these refunds ourselves. If you need help, contact help@toodles.dog and we will point you to the right place.

9. Website money-back guarantee

Every website purchase comes with a 30-day money-back guarantee:

  • If you are not happy with a website purchase, email help@toodles.dog within 30 days of the date of the charge.
  • We will refund the full amount you paid for that charge, to the original payment method. The refund may take [5 to 10] business days to appear, depending on your bank.
  • When we refund a subscription, we will cancel it, and Premium ends.
  • The guarantee applies to the first purchase and to renewals, each within 30 days of its charge [LAWYER: confirm renewal coverage].
  • The guarantee is in addition to your rights under the Australian Consumer Law and other laws. It does not limit those rights.

10. Withdrawal rights for EU and UK customers

This section applies to customers in the European Union or the United Kingdom who buy on the website. Purchases made through the App Store or Google Play are handled under the store's own terms, including any rights those stores give you under EU or UK consumer law.

  • Your right. You can withdraw from a website purchase within 14 days of the date you made it, without giving a reason.
  • How to withdraw. Use the "Withdraw from contract here" button in your account area at toodles.dog/account, or email help@toodles.dog. The button stays available for 20 days after your purchase.
  • What happens next. When you withdraw, we stop your renewal, record your withdrawal, send you a confirmation by email and refund the full amount you paid. We aim to make the refund within 14 days of your withdrawal request, to the original payment method.
  • No checkbox. We do not ask you to waive your right of withdrawal or to confirm that you want Toodles to start straight away. This means that you can withdraw within the 14-day period even if you have already used Premium, and you will receive a full refund.

11. Discount codes and special offers

  • Discount codes are for website purchases only, unless we say otherwise. Each code has its own terms, which may include an expiry date, a limit on the number of uses and the plans it applies to.
  • Discount codes cannot be combined with other offers unless we say so.
  • Discount codes have no cash value and cannot be exchanged for money.
  • We may stop, change or refuse a code if it has been used in error or misused. If we do this after you have applied the code, we will tell you and explain what happens to your order.
  • Exit offers and win-back offers are shown at certain points in the app and on the website. They are available for a limited time and may change. The price shown before you buy applies.

12. Price changes

  • We may change the price of a subscription. We will tell you before a price change applies to your subscription, at least [30] days in advance, in the app or by email.
  • If you do not want to pay the new price, you can cancel before the change takes effect. You will keep Premium until the end of your current period.
  • For App Store and Google Play subscriptions, Apple or Google may ask you to agree to a price increase before it applies. If you do not agree, your subscription may end.

13. Payment problems

If a payment fails, Apple, Google or our web payment provider may try to take the payment again. If the payment is not fixed, your subscription may be paused, and Premium may end. To fix a payment problem, update your payment details in your store account or contact help@toodles.dog.

14. Restoring purchases

If you reinstall the app, use a new device or sign in again, choose "Restore purchases" in the app. This will restore a purchase you have already made on the same store account.

15. Lifetime plan

  • The Lifetime plan is a one-time purchase. It does not renew, and it is not a subscription.
  • Lifetime gives you Premium for as long as we operate Toodles.
  • We may stop offering the Lifetime plan at any time. Lifetime purchases you have already made stay active.
  • Refunds for a Lifetime purchase follow the same rules as in sections 8, 9 and 10, depending on where you bought it.

16. Changes to these Subscription Terms

We may update these Subscription Terms. We will tell you about material changes as set out in the Terms of Use, section 18.

17. Contact

Email: help@toodles.dog ExHale Labs (ABN 84 525 889 101)